QUALITY ASSURANCE PROGRAM

Our quality program incorporates strong leadership committed to quality performance, defined processes for all SeaPort-e activities, qualified, competent personnel employing professional workmanship, open communications internally and externally to the customer, and delivery of products and services that meet customer requirements.  Our management team continually evaluates performance based on technical approach, cost savings, timeliness and continuous process improvements.  Quality improvement is a continuous process and can only be achieved by the ongoing commitment to quality by each individual in the organization.  We develop measurement programs that will monitor whether our work is being performed according to plan, identify abnormalities, look for the cause of the abnormalities, and then correct our processes to prevent their reoccurrence.Responsiveness and cooperation with the customer has always been a key aspect of CFT’s approach to engineering services.  

First and foremost in our management approach is constant communications with the customer to ensure that we fully understand the requirements and that we keep our customers informed on our progress. CFT’s approach to problem resolution begins with constant communications with our customers to identify potential problems early.  This interface philosophy has proven to resolve problems early thus avoiding unnecessary delays.  If, however, an issue cannot be addressed at the engineering staff level, the Task Order Manager will be informed. The Task Order Manager will provide a formal response to the Navy Contracting Officer that will include as a minimum:  the nature of the problem; how or why the problem occurred; recommended corrective actions; consequences/impacts; and actions to prevent reoccurrence.  We will then work with the cognizant Government lead to develop recovery plans to minimize any impacts to milestones, delivery dates, or deliverable documentation.